2. EMERGENCY SERVICES - E911 (For users with Phone service)
2.1 911 Dialing. PANTEL 911 dialing is different than traditional 911 service.
2.2 PANTEL 911 Disclosure Agreement.
911 DISCLOSURE DURING SUBSCRIBE TO PANTEL, PANTEL's E911 service is different from traditional wireline 911 and cellular/wireless 911, but it is a safe and reliable means of emergency dialing that may differ depending on where you are located, and the device used, when using your PANTEL service. PANTEL customers have access to Enhanced 911 (E911), basic 911 or our national emergency call center. With E911 service, when you dial 911 your PANTEL phone number and registered address is sent to the local emergency center serving your location, and emergency operators have access to this information in order to send help and call you back if necessary. With basic 911, when you dial 911, local emergency operators answering the call may not see your PANTEL telephone number or your registered address. The emergency center may not be equipped to receive, capture or retain your PANTEL telephone number and registered address, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is dropped or disconnected, or if you are unable to speak. Once local emergency centers are capable of receiving our customers' information, we automatically upgrade customers with basic 911 to E911 service. If you do not have access to either basic 911 or E911 for any reason, your 911 call will be sent to the national emergency call center, where a trained agent will ask for your name, telephone number, and location, and then transfer you to the local emergency center nearest to your location. We require you to provide the physical address where you will be using our service for 911 purposes. For E911 and basic 911, this address is used to route 911 calls to your local emergency center. When you initially provide your physical address, it can take up to 120 minutes to verify your address and activate 911 service at this address. You will receive an email letting you know when 911 service is activated. If you move this device to another location, you must update your address. You may register only one location at time. If you do not update your location, your 911 calls may be sent to an emergency center near your old address. When you update your location, it can take several hours to activate 911 service at the updated address. You will receive an email letting you know when 911 service is activated at the updated address. Please note that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, Internet Service Provider (ISP), or PANTEL phone service is terminated.
3. CUSTOMER SERVICE.
We offer varying types and levels of customer service depending on a number of factors, including the service you are using and the problems you are experiencing. For more information on our customer service, please review our web site www.pantel.us . We assume no obligation to provide support services for any third party products or services, or for problems with our service caused by third party products or services. Unless you have entered into a separate services agreement with us, we may change the customer service options at any time.
4. MONEY BACK GUARANTEE.
We offer a money back guarantee if you terminate your service within 30 days from your acceptance date. The acceptance or subscription date is the date you order the service or the date we successfully process your payment, whichever is later. It is not the day you receive the equipment you ordered or the first day you use the service, we will not refund setup fees.
4.1 We will not refund any credit for setup fees, we will refund only the first Monthly Recurring Charge for the first service term, initial shipping charges if any, the price you were charged by us, any device you purchased from us is eligible with a 15% re-stocking fee, equipment you purchased in any other place then PANTEL is not eligible for our money back guarantee. Please refer to the return policy of the retailer where you purchased your device. Our money back guarantee does not apply to any charges for international long distance usage, payphone calls to PANTEL toll free numbers, directory assistance and any features or services not expressly included in your monthly plan fee. In addition, we may not be able to refund all of the taxes that you paid. Due to the nature of how PANTEL bills a customer's account, you may be billed for additional charges for the time between disconnection and return of the equipment. PANTEL will use commercially reasonable efforts to refund promptly any charges (less any amounts that you owe to us) to your account following the return of your device. If you have a billing dispute following the termination of your account, please contact us at the phone 305-222-2288.
4.2 We have the right to disconnect or revoke our 30 day money back guarantee for all customers at any time, without prior notice.
5. SERVICE PLANS & OUTAGES
5.1 Service Distinctions. Our service is a interconnected communications service, and we provide it on a best effort basis. There are important distinctions between a telecommunications service and our service. Our service requires a high speed broadband connection which could be included in your package or not.
Events beyond our control may affect our service, such as power outages, fluctuations in the Internet, a fiber or cable broken, an electrical storm, your underlying ISP broadband service or maintenance. We will act in good faith to minimize disruptions to your use and access to our service.
5.2 Residential Use of Service and Device. If you subscribe to our residential service plans, we provide you with service and the device solely for normal residential, non-commercial use. If you subscribe to a service plan which permits use of more than one device with the same voice line, the basis for assessing such use will not change.
5.3 Business Plans. If you subscribe to any of PANTEL's Business plans, we provide our service(s) to you solely for use as a business user and not for resell.
5.4 Inconsistent with Normal Use. If you use the service in a way that is inconsistent with the normal use for your service or plan, you will be required, at PANTEL's sole discretion, to pay the rates for the service or plan that would apply to the way you used the service or device, PANTEL may terminate the plan.
Our service does not support 0+ or operator assisted calling, including, without limitation, collect calls, third party billing calls, 900, or calling card calls. Our service may not support 311, 511, and other x11 services in one or more service areas. Our service does support specified dialing such as 411, 611 and 911, which are provided for elsewhere in these Terms of Service.
5.6 No Directory Listing. The phone numbers you get from us will not be listed in any telephone directories unless you pay extra for this purpose. However, any phone numbers you transfer from your local phone company may be listed.
5.7 Incompatibility With Other Services. (a) Non-Voice Equipment Limitations. You acknowledge that our service may not be compatible with all non-voice communications equipment, including but not limited to home security systems, medical monitoring equipment, certain versions of TIVo, satellite television systems, PBX, Centrex, other private telephone networks, or computer modems. You waive any claim against PANTEL for interference with or disruption of these services and equipment, as well as any claim that PANTEL is responsible for any disruption to your business, if applicable. (b) Certain Broadband, Cable Modem, and Other Services. You acknowledge that our service presently is not compatible with AOL cable broadband service and certain versions of TiVO. There may also be other services with which our service may be incompatible. Some providers of broadband service may provide modems that prevent the transmission of communications using our service. We do not warrant that our services will be compatible with all broadband services and expressly disclaim any express or implied warranties regarding the compatibility of our service with any particular broadband service.
5.8 Passwords You will be asked to create a password or PIN in order to gain access to your account information online or when contacting a PANTEL agent by phone. You agree to keep all passwords and account information confidential and are solely responsible for any liability or damages resulting from your failure to maintain that confidentiality, and for all activities that occur under your password. You must immediately notify us if you suspect any breach of security such as loss, or unauthorized disclosure or use of your password and account.
5.9 Changes to Service Plans Your service plan includes terms and conditions such as monthly service allowances and features, and the charges associated with those allowances and features, all as described in the materials made available to you on your subscription date. You acknowledge that your service plan is also subject to these Terms of Service. Our service is subject to our business policies, practices and procedures, which we can change at any time without notice. Unless otherwise prohibited by applicable law, we can also change the terms and conditions of your service plan (such as features and prices) at any time, with or without notice. If we do give you notice, it may be provided on your account web page or monthly bill, in a newsletter, in a mailing, by e-mail, or other communication permitted under applicable law.
5.10 The Quotation says what the Phone PLAN you approved, the limits are as follows:
BASIC PLAN: Includes 3,000 minutes Inbound/Outbound calls per month, After this limit a 0.015 cents per minute will be charge. Provisioned with 4 channels.
STANDARD PLAN: Includes 6,000 minutes Inbound/Outbound calls per month, After this limit a 0.015 cents per minute will be charge. Provisioned with 8 channels.
PREMIUM PLAN: Includes 12,000 minutes Inbound/Outbound calls per month, After this limit a 0.015 cents per minute will be charge. Provisioned with 16 channels.
CALL CENTER: Includes 18,000 minutes Inbound/Outbound calls per month, After this limit a 0.015 cents per minute will be charge. Provisioned with 50 channels.
6. LENGTH OF SERVICE.
6.1 Signed Service Term. If you signed a service commitment Agreement, we provide and you agreed to have our service for the period specified in the agreement otherwise is a minimum of one year period. Your service term refers to the period of time for which we will bill you periodically in advance (for example, one month or one year). Your first service term begins on the subscription date, which is the date you first ordered service or the date we successfully process your payment, whichever is later. It is not the day you receive the equipment you ordered or the first time you use the service. Your service will continue until canceled by you or by us as provided for herein. Please note that the obligations of this agreement begin on your subscription date and are automatically renew every year.
6.2 Automatic Renewal. Your service term automatically renews for the same term unless you send a letter 30 days before the renewal date of your service term to cancel your service. The renewal begins on the day after the last day of your service term.
6.3 Other Commitments. If you made a commitment as part of a promotional or plan benefit (such as an equipment, equipment upgrade, a free month of service, free installation, a rebate, or other incentive), unless otherwise specified in the offer you received, your commitment begins on the earlier of the day that you use the new equipment or accept the promotion or benefit. Commitment could be a 1 or 2 year staying with the PANTEL Service depending on the promotion or plan you accepted. Any Commitment requires the signature of the commitment for the customer and a Credit Card on file.
6.4 Our right to disconnect. We have the right to suspend or discontinue service generally, or to disconnect your service, at any time. In addition, we reserve the right to immediately disconnect your service at any time without notice: Our action or inaction under this section does not constitute any review or approval of your action or use or content.
6.5 Fees upon disconnection. (a) Disconnection by you. If you attempt to disconnect service before the end of your current service term, you will be responsible for all the charges for your current term, including unbilled charges, plus any disconnection fee. In addition, if you disconnect service that is based on a commitment before the end of the commitment, you agree to pay us the applicable recovery fee. (b) Disconnection by you without term agreement. If you disconnect the service without having any specific term agreement your last payment will be the month you are cancelling your services, customer account goes into PREPAID status and must pay any open pending balance immediately to be able to port out their numbers. (c) Order the Disconnection by us without a reason. If we discontinue service generally, or disconnect your service without a stated reason, you will only be responsible for the charges that have accrued through the date of the disconnection, including a pro-rated portion of the final service term charges, and any recovery fees. (d) Disconnection by us with a reason. If we disconnect your service for any of the reasons listed in section 6.4 above, you will be responsible for all charges through the end of your current service term, including unbilled charges, plus any disconnection and any recovery fees. (e) All of charges owed at the time of disconnection will be immediately payable. We will pursue collection for unpaid amounts on disconnected accounts and may report these unpaid charges to credit bureaus.
6.6 Phone Number Transfer or "Port" on Service Disconnection. (a) Single Accounts. You may be able to take, or "port," your current number(s) to another service provider after paying your balance, If you ask your new service provider to port a number from us and we receive your request from the new service provider, we will terminate our service for that number upon successful completion of the port. Once your service is terminated and the port is completed, you will remain responsible for any balances and fees through the end of that billing cycle, including any cancellation fees. If the port out is unsuccessful for any reason, your service and your agreement with us will not terminate, you will remain an PANTEL customer, and you will continue to be responsible for all charges and fees associated with your PANTEL service.
6.7 Termination of Service. In order to terminate your service or to terminate part of your service, you must contact our Customer Service Department, via email or letter at the following number: 305-222-2288. Our Customer Service Department is available to assist you Monday-Friday 9:00 a.m. – 5:00 p.m. Eastern Standard Time. To terminate your service you must notify us on the previous billing cycle, in other words if we already billed you the 1st day of the month and you want to disconnect the service on the 2nd you must pay your service in order to be terminated. Please note that simply returning your PANTEL equipment to us without notifying our Customer Service Department that you wish to terminate service and without receiving a written authorization from us we will not terminate your service and you will remain responsible for all costs and fees associated with your account. You must return the PANTEL Equipment (POE Adapter, Router, ATA, IP Phones or any other device) with our authorization on the previous billing cycle knowing us that you want to disconnect your lines to Terminate your service, if you don't return the Equipment you still be responsible for the last month payment and the return of the Equipment, unless you paid the equipment in full at the beginning of the service. To be able to cancel any service, the customer account must be current.
7.1 Devices purchased from a retail provider. (a) Return of Device. Except as provided in the limited warranty found in Section 7.1(b) below, if you purchased your device from a retail provider, you may return your device only to that retail provider. All device returns are subject to the return policy of the retail provider and are not eligible for our money back guarantee. We will not accept any device returned to us from a retail customer. (b) Limited Warranty from PANTEL for retail customers only.
On equipment purchased from PANTEL we will provide a limited warranty on the device only for manufacturing defects for a period of 30 days from the day of installation, after this period you should return the merchandise to the manufacturer. This retail customer limited warranty does not apply to any defect or failure other than a manufacturing defect. Without limiting the generality of the warranty, it does not apply to any defect caused by damage in transit, retailer handling, or your handling of your device. For returns subject to this retail customer limited warranty, the following conditions must be satisfied: we must receive your device, in its original condition, reasonable wear and tear excluded, together with the original packaging, all parts, accessories, and documentation; before returning your device to us, you need to obtain a valid return authorization number from our Customer Service department which you can reach at 305-222-2288, you may take the equipment to our office or pay all costs of shipping your device back to us.
7.2 Devices purchased from us. (a) Limited Warranty. Except as set forth in these Terms of Service, if you purchased a device from us and the device included a limited warranty from another company (such as the manufacturer) at the time you received it, you should read the separate limited warranty document you got with the device for information on the limitation and disclaimer of certain warranties. We will provide a limited warranty on the device only for manufacturing defects for a period of 30 days from your purchased date. Warranty does not cover equipment damaged in a Storm. (b) Repair or replacement. Your only remedy for any breach of any limited warranty or other breach of any duty regarding a device is to get a repaired or replacement device by following our return procedures. This limited warranty applies in place of the limited warranty included with the device if the included limited warranty is less favorable to you than this warranty. (c) Service Cancellation. If you cancel your service within the money back guarantee period, you may obtain a credit for the amount paid for the monthly service not for the setup fee or leased returned devices to us, according to the money back guarantee conditions. (d) Receipt of damaged devices. If you receive cartons or devices that are visibly damaged, you must note the damage on the carrier's freight bill or receipt and keep a copy. You must also keep the original carton, all packing materials, and parts in the same condition in which you received them from the carrier. You must then contact our customer service department immediately at 305-222-2288.
(e) Ownership. If you purchased your devices from us, the customer own's it after 3 days of use the devices are not returnable for refund.
7.3 Tampering with the Device. You may not change the electronic serial number or equipment identifier or encryption keys or other authentication or technical data of your device or perform a factory reset of your device without first getting our written consent.
7.4 Prohibited Devices. You are prohibited from using PANTEL services with any devices other than PANTEL-approved devices received from retailers or from us.
7.5 Disclaimer. Other than the 30 day term of the limited warranty, we make no warranties of any kind, express or implied, and specifically disclaim, following the term of the limited warranty, any warranty of merchantability, fitness of the device for a particular purpose, title or non-infringement, or any warranty arising by usage of trade, course of dealing, or course of performance, or any warranty that the device or any firmware or software is "error free" or will meet your requirements. This section does not limit any disclaimer or limitation of warranty in the documentation provided with your device. Device warranties do not apply to Business Plus customers. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
8. FEES, TAXES, AND OTHER CHARGES.
8.1 Fees and charges. We will publish on our web site the fees and charges. These fees and charges may change from time to time. We may introduce new products and services at special introductory pricing. At our discretion, we may change introductory pricing. Where required by law, we will send notification of invoices to your email address on file with us. We reserve the right to bill you more frequently if you owe us more than $75.
8.2 Billing increments. We bill usage charges in full minute increments. We round partial minutes up to the next full minute, unless we state otherwise in the rate schedules on our web site. We bill fractional usage charges in full cents. We round up cents when the value is $.005 or more and down when the value is less than $.005, unless we state otherwise in the rate schedules on our website. Click here to see a few examples of how minutes and cost per minute are calculated.
8.3 Taxes State and local governments may assess taxes, surcharges, or fees, or all of these, on your use of our service. These charges may be a flat fee or a percentage of your PANTEL charges and may change without notice. These charges are based on the rates applicable to the address you provided to us. You are responsible for all applicable taxes, fees, or charges for your subscription, use, or payment for our service or your device. These amounts are in addition to the payment for your service or devices. We will bill these charges to your payment method according to the terms in this agreement. If you are exempt from payment of any of these taxes, you must provide us with an original certificate that satisfies the legal requirements attesting to tax-exempt status. Tax exemption will only apply from the date we receive your certificate. PANTEL, Attn: Customer Service Manager, 8043 NW 67th St., Miami, FL 33166.
8.4 Payphone Charges. If you use our "Toll Free Plus" feature, or any toll free feature that we offer in the future, we will recover from you any charges imposed on us either directly or indirectly for toll free calls made to your number. We may recover these amounts by means of a per-call charge, rounded up to the next cent, or in any other way we decide is appropriate for the recovery of these costs.
8.5 Charges for Directory Calls (411). We may charge you $0.25 for each call you make to directory assistance except, and only to the extent, that such calls are expressly included in the fee for a service plan that you have selected.
8.6 Activation Fee. We will charge you a one-time activation fee of $29.95 per line residential or business accounts, this fee does not include any Telephone or ATA Adapter or the onsite installation, if you don't pay the ATA Adapter and the installation fees you are subject to a one year service commitment with PANTEL.
8.7 Disconnection Fee. You will be charged a disconnection fee equivalent to a one month of service counted from the date we receive your disconnection notice by email or letter, the disconnection fee is waived If your PANTEL ATA adapter(s) are returned to us.
8.8 Recovery Fee. If you disconnect service based on a commitment before the end of the commitment period, you agree to pay us the applicable recovery fee. A recovery fee is equal to the difference between the price you paid and the regular price of the good, service, or other benefit you received. Any recovery fees are cumulative and are in addition to any other amounts you may owe us, including any disconnection fees.
8.9 No Credit Allowances or Refunds for Prepaid Service Plan Customers. Subject to our money back guarantee and law, we will neither credit nor refund any service fees or any other amounts you pay for any prepaid service plans.
8.10 No Credit for Non-Usage or Misdialing Neither non-usage of the service nor misdialing while using the service entitle you to a credit for, or refund of, any portion of a payment made to us.
9. BILLING CYCLE AND PAYMENTS.
9.1 Billing. We will bill your Account every first of the month. When you subscribe to our service, you must give us a valid email address and a payment method that we will accept. We reserve the right to stop accepting your payment method or your payments. You must advise us at once if your payment method expires if you close your account, your billing address changes, your email address changes, or your payment method is cancelled and replaced on account of loss or theft. Except for usage-based charges, we will bill in advance to your payment method all charges, fees, taxes, and surcharges for each service term. We will bill monthly as due immediately usage-based charges and any other charges which we decide to bill as due immediately. Bills will be sent to the email(s) address on record. If your Account is approved to be POST PAID. Billing will contemplate the following stages:
10. PROHIBITED USES; UNLAWFUL USES AND INAPPROPRIATE CONDUCT.
10.1 Lawful purposes only. You may use our service and your device only for lawful, proper and appropriate purposes. You may not use our service or your device in any way that is illegal, improper or inappropriate. For a non-exhaustive list of examples of illegal, improper or inappropriate uses of our service and/or devices, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, or any similar behavior In addition, you shall not use our Internet service to download copyrighted content service or using our phone service to do continuous auto-dialing , or extensive call forwarding Inbound/outbound centralized or distributed call center activity telemarketing (including charitable or political solicitation or polling) fax or voicemail broadcasting, or fax or voicemail blasting and, you shall not use our service or your device to impersonate another person; send bulk unsolicited messages; use robots, data mining techniques, or other automated devices or programs to catalog, download, store, or otherwise reproduce or distribute information from our service or use any automated means to manipulate our service; use our service to violate any law, rule, or regulation; violate any third party's intellectual property or personal rights; or exceed your permitted access to our service.
10.2 Monitoring. We monitor the use of our phone and Internet service and if we find violations of this agreement. We may remove or block all communications, or if we think it is necessary in order to protect our service, or PANTEL, it's parent, affiliates, directors, officers, agents, and employees from harm.
10.3 Providing information to authorities and third parties. If we believe that you have used our service or your device for an unlawful purpose, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You consent to our forwarding of any such communications and information to these authorities. In addition, we may disclose your name, telephone number, credit card information, and other personal information, any communications sent or received by you, and any other information that we may have about your account, including but not limited to, types of service, length of service, MAC address(es), IP address(es), email address(es), registered 911 address, and all other account information, as follows: (i) in response to law enforcement or other governmental agency requests; (ii) as required by law, regulation, rule, subpoena, search warrant, or court order; (iii) as necessary to identify, contact, or bring legal action against someone who may be misusing the service, the device, or both; (iv) to protect PANTEL's rights and property; or (v) in emergency situations where disclosure of such information is necessary to protect PANTEL customers or third parties from imminent harm.
10.4 Customer can use our Service and Devices Outside the United States. Although we encourage you to use our service to call foreign countries from the United States and to use our service as you travel, the services are only offered and supported in the United States. Our service is designed to work generally with unencumbered high-speed internet connections. However, if the high-speed internet connection you are using is not within a PANTEL service area or your ISP or broadband provider places restrictions on using VoIP services, we do not claim that they will allow you to use our service. You will be solely responsible for any violations of local laws and regulations or violations of ISP and broadband provider terms of service because of your use of our service.
10.5 No Transfer of Service. You may not resell or transfer your service or your device or provide a telephone service to anyone else by using your PANTEL service or features of your PANTEL service without first getting our written consent.
10.6 No Alterations or Tampering. If you copy or alter or have someone else copy or alter the firmware or software of the device in any way that facilitates a compromise of your service, you are responsible for any charges that result. You may not attempt to hack or otherwise alter or disrupt our service or make any use of our service that is inconsistent with its intended purpose.
10.7 Theft of Service. You may not use or obtain our service in any manner that avoids PANTEL policies and procedures, including an illegal or improper manner. You will notify us immediately at 305-222-2288 or go to http://www.pantel.us and click in the Contact Us button, if your device is stolen or if you believe that your service is being stolen, fraudulently used, or otherwise being used in an unauthorized manner. When you notify us of one of these events, you must provide your account number and a detailed description of the circumstances of the theft, fraudulent use, or unauthorized use of service. If you fail to notify us in a timely manner, we may disconnect your service and levy additional charges on you. Until you notify us, you will be liable for all use of our service using a device stolen from you and any stolen, fraudulent, or unauthorized use of our service whether or not it involves a stolen device.
10.8 Unauthorized Usage of Device; Firmware or Software. You have not been granted any license to use the firmware or software we use to provide our service or that we provide to you in providing our service, or that is embedded in your device, other than a nontransferable, revocable license to use the firmware or software in object code form (without making any modification to it) strictly according the terms and conditions of this agreement. You also agree that you will use your device exclusively for our service. We will not provide any passwords, codes, or other information or assistance that would enable you to use your device for any other purpose. We reserve the right to prohibit the use of any interface device that we have not provided to you. You warrant that you possess all required rights, including software or firmware licenses, or both, to use any interface device that we have not provided to you. You may not reverse compile, disassemble, or reverse engineer, or otherwise attempt to derive the source code from the binary code of the firmware or software.
11. LIMITATION ON WARRANTIES, REMEDIES AND LIABILITY.
11.1 AS IS Services. You agree that our services are provided "as is," except to the extent provided below.
11.2 No Warranties on Service. We make no warranties, express or implied, including but not limited to, any implied warranties of merchantability, fitness of the service or device for a particular purpose, title or non-infringement or any warranty arising by usage of trade, course of dealing or course of performance. In addition, we do not warrant that the service or device will be without failure, delay, interruption, error, omission, degradation of voice quality, or loss of content, data, or information. Neither PANTEL nor its officers, directors, employees, affiliates or agents, or any other service provider or vendor who furnishes services, devices, or products to the customer for our service will be liable for unauthorized access to our or your transmission facilities or premises or equipment or for unauthorized access to, or alteration, theft, or destruction of, customer's data files, programs, procedures, or information through accident, fraudulent means, devices, or any other method, regardless of whether such damage occurs as a result of PANTEL's or its service provider's or vendors' negligence. Statements and descriptions concerning our service or device, if any, by PANTEL or PANTEL's agents or installers are informational and are not given as a warranty of any kind.
11.3 Device Warranties and Limitations (See Section 7)
11.4 No Credit Allowances for Interruption of PANTEL Service due to outages defined in the point 5. SERVICES & OUTAGES. We will not give credit for any interruption of PANTEL service, or a bad quality call including international calling services.
11.5 Limitation of Liability. We will not be liable for any delay or failure to provide service, including 911 Dialing, at any time or any interruption or degradation of voice quality for any caused including the following:
11.6 Disclaimer of Liability for Damages. In no event will PANTEL, its officers, directors, employees, affiliates or agents or any other service provider who furnishes services or devices to you in connection with our service be liable for any damages, including but not limited to personal injury, wrongful death, property damage, loss of data, loss of revenue or profits, or damages arising out of or in connection with the use or inability to use a device or the service, including inability to access emergency service personnel through the 911 dialing service or to obtain emergency help. These limitations apply to claims founded in breach of contract, breach of warranty, product liability, tort, and any and all other theories of liability. These limitations apply whether or not we were informed of the likelihood of any particular type of damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
11.7 Disclaimer of 911 Liability. We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. We do not have any control over any local emergency response center. Therefore, we are not responsible for whether they answer calls using our 911 dialing service, how they answer these calls, or how they handle them. We rely on third parties to assist us in routing 911 dialing calls to local emergency response centers and to a national emergency calling center. We are neither liable nor responsible if the data used by a third party to route calls is incorrect or produces an erroneous result. Neither PANTEL nor its officers or employees may be held liable for any claim, damage, or loss, fine, penalty, cost, and expense (including, without limitation, attorneys fees) by, or on behalf of, you or any third party or user of our service, relating to our service, including, without limitation, 911 Dialing, or your device.
11.8 Limit on total liability. Our total liability under this agreement will not exceed the service charges for the affected time period. PANTEL will not be responsible for third party fees or charges, including but not limited to, banking fees, overdraft fees, cellular phone or other wireline charges, technician charges, or other similar charges.
12. INDEMNIFICATION AND WAIVER OF CLAIMS.
12.1 Indemnification. You shall defend, indemnify, and hold harmless PANTEL, its officers, directors, employees, affiliates and agents, and any other service provider who furnishes services to you for our service, from any and all claims, losses, damages, fines, penalties, costs, and expenses (including, without limitation, attorneys fees) by, or on behalf of, you or any third party or user of our service, relating to our service, including, without limitation, 911 Dialing, or your device(s), or use of our service by you or others using your account (whether or not such usage is expressly authorized by you).
12.2 Waiver of Claim or Causes of Action. You waive all claims or causes of action arising from or relating to our 911 dialing service.
12.3 Content. You are liable for all liability that may arise from the content transmitted to any person, whether or not you authorize it, using your service or device(s). You promise that you and anyone who uses your service and all your and their content comply at all times with all laws, regulations, and written and electronic instructions for using our service and the device.
12.4 Account Information. You are liable for all liability that may arise from your failure to provide true, accurate, current and complete information and to maintain and promptly update such information. If you provide any information that is, or we have reasonable grounds to suspect is, untrue, inaccurate, misleading, not current or incomplete, we may suspend or terminate or refuse any and all current or future use of the service, or any portion thereof.
13. MISCELLANEOUS LEGAL CONSIDERATIONS.
13.1 Governing Law. The law of the State of Florida will govern this agreement as well as the relationship between you and us, except to the extent such law is preempted by or inconsistent with applicable federal law. Because this agreement is a transaction in interstate commerce, the Federal Arbitration Act ("FAA"), and not state arbitration law, shall govern the interpretation and enforcement of the arbitration provision in Section 14.
13.2 No Waiver of Rights. Our failure to exercise or enforce any right or provision of this agreement will not constitute a waiver of the right or provision. PANTEL reserves all of its rights at law and equity to proceed against anyone who uses its services or device illegally or improperly. All determinations by PANTEL under these Terms of Sale and exercise of its rights are made and done in our sole and absolute discretion.
13.3 Survival. The provisions of this agreement that by their sense and context are intended to survive the termination or expiration of this agreement shall survive.
13.4 No Third Party Beneficiaries. If you are not a party to this agreement, you do not have any remedy, claim, liability, reimbursement, or cause of action. This agreement does not create any third party beneficiary rights.
13.5 Legal Age. You promise that you are of legal age to enter into this agreement and that you have read and understand fully its terms and conditions.
13.6 Entire Agreement. This agreement, including any future modifications to its terms, and the rates for services found on our web site constitute the entire agreement between you and PANTEL. This agreement governs your use of our service, and the use of our services by the members of your household and your guests and employees. This agreement supersedes any prior agreements between you and PANTEL. It also supersedes all prior or contemporaneous statements, understandings, writings, commitments, or representations concerning its subject matter.
13.7 Severability. If any part of this agreement is legally declared invalid or unenforceable, all other parts of this agreement will remain valid and enforceable. This invalidity or non-enforceability will not invalidate or render unenforceable any other portion of this agreement.
14. DISPUTE RESOLUTION AND BINDING ARBITRATION.
It is important that you read this entire section carefully. This section provides for resolution of disputes through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury.
14.1 Arbitration. PANTEL and you agree to arbitrate any and all disputes and claims between you and PANTEL. Arbitration means that all disputes and claims will be resolved by a neutral arbitrator instead of by a judge or jury in a court. This agreement to arbitrate is intended to be given the broadest possible meaning under the law. It includes, but is not limited to: Disputes and claims arising out of or relating to any aspect of the relationship between you and PANTEL, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; disputes and claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising); disputes and claims that may arise after the termination of this agreement; disputes and claims that are currently the subject of individual litigation; disputes and claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and disputes and claims concerning the scope of this arbitration provision. References to "PANTEL," "us" and "you" include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors and assigns, as well as all authorized or unauthorized users or beneficiaries of the service under this agreement or any prior agreements between you and PANTEL.
14.2 Informal Resolution of Disputes. Our customer care department can resolve most customer concerns quickly and to the customer's satisfaction. If you have a dispute or claim against us, you should first contact the PANTEL customer care department by telephone at 305-222-2288 or by email at http://www.pantel.us/ In the event your dispute or claim is not resolved to your satisfaction, you may seek to have that dispute or claim resolved as set forth below.
14.3 Formal Notice of Disputes. A party who intends to seek arbitration must first send to the other party a written Notice of Dispute. (A) A Notice of Dispute to PANTEL must be sent to PANTEL: (1) by certified mail addressed to: PANTEL, Attn: Legal Officer, 8043 NW 67th St., Miami, FL 33166; or (2) by email addressed to email@example.com (B) A Notice of Dispute to you must be sent to you (1) by certified mail at the last mailing address that you registered with PANTEL; or (2) by email addressed to you at the last email address you registered with PANTEL. (C) The Notice of Dispute must (1) describe the nature and basis of the dispute or claim; and (2) set forth the specific relief sought. (D) If you and PANTEL do not reach an agreement to resolve the dispute or claim within thirty (30) days after the Notice of Dispute is received, you or PANTEL may commence an arbitration proceeding. You may download or copy a form to initiate an arbitration proceeding from the AAA website: http://www.adr.org/si.asp?id=2062 . The amount of any settlement offer made by you or PANTEL shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or PANTEL is entitled.
14.4 Arbitrator and Arbitral Rules. The arbitration shall be administered by the American Arbitration Association ("AAA"). You may contact the AAA by telephone at 1-800-778-7879, by email at Websitemail@adr.org, or by mail at 335 Madison Avenue, Floor 10, New York, New York 10017. The arbitration shall be governed by the AAA's Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules"), as modified by this Agreement. The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879. 14.5 Location and Procedure of Arbitration. Unless you and PANTEL mutually agree otherwise, all hearings conducted as part of the arbitration shall take place at a location, convenient to you, in the county or parish of your billing address. If your claim is for $10,000 or less, you or PANTEL may request that the arbitration be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim is in excess of $10,000, the right to a hearing will be determined by the AAA Rules.
14.6 Fees and Costs. If you cannot afford it, PANTEL will advance all arbitration filing fees and arbitrator's costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional costs that you incur in the arbitration, including, but not limited to, attorneys or expert witness fees. If the arbitration proceeding is decided in PANTEL's favor, you shall reimburse PANTEL for the fees and costs advanced to you. If the arbitration proceeding is decided in your favor, you will not be required to reimburse PANTEL for any of the fees and costs advanced by PANTEL. If the party elects to appeal an award, the prevailing party in the appeal shall be entitled to recover all reasonable attorneys' fees incurred in that appeal. Notwithstanding anything to the contrary in this arbitration provision, PANTEL shall pay all fees and costs which it is required by law to pay.
14.7 Waiver of Jury Trial. You and PANTEL agree that, by entering into this agreement, you and PANTEL are waiving the right to a trial by jury.
14.8 Waiver of Class Actions. You and PANTEL agree that the arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. You and PANTEL agree that you and PANTEL may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. You and PANTEL agree that, unless you and PANTEL agree otherwise, the arbitrator may not consolidate more than one person's or entity's claims, and may not otherwise preside over any form of a representative or class proceeding. Despite §13.7 or any other provision in this agreement to the contrary, if this specific waiver of class actions provision, or any portion thereof, is found to be unenforceable, then the entirety of this dispute resolution and binding arbitration provision shall be null and void.
14.9 Statute of Limitations: You must contact us within one (1) year of the date of the occurrence of the event or facts giving rise to a dispute (except for billing disputes which are subject to section 9.5 of the agreement), or you waive the right to pursue a claim based upon such event, facts, or dispute.
14.10 Exceptions to Arbitration Agreement: You and we agree: (a) you may take your dispute to small claims court, if your dispute qualifies for hearing by such court; (b) if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue in court claims limited strictly to the collection of the past due debt and any interest or cost of collection permitted by law or the Agreement; (c) you or we may take any disputes over the validity of any party's intellectual property rights to a court of competent jurisdiction; (d) any dispute related to or arising from allegations associated with fraudulent or unauthorized use, theft, or piracy of service may be brought in a court of competent jurisdiction; and (e) either you or we may seek any interim or preliminary relief from a court of competent jurisdiction, necessary to protect the rights or property of you or PANTEL, pending the completion of arbitration.
14.11 Modification of Arbitration Provision. Despite §15 or any other provision in this agreement to the contrary, if PANTEL makes any substantive change to this arbitration provision, you may reject any such change and require PANTEL to adhere to the language in this provision.
15. CHANGES TO THIS AGREEMENT.
We may change the terms and conditions of this agreement from time to time. By subscribing to our service, you agree that we may provide to you by use of electronic communications required notices, agreements, and other information concerning PANTEL, including changes to this agreement. We may give you notice of a change by posting the change on the home page of www.pantel.us/terms.html , on your account web page or monthly bill, in a newsletter, by e-mail, on the relevant web page of the applicable service, or by other permitted communication. Such notices will be considered given and effective on the date posted. These changes will become binding on you on the date they are posted and we are not required to give you further notice in order for you to continue using our service. By continuing to use the service after revisions are in effect, you accept and agree to all revisions. If you do not agree to the changes, you must terminate your service immediately. Termination charges will not be applicable to termination of service due to increases in price or other material changes if your account is in good standing and you call us to terminate within 30 days after posted notice of the change. When posted, this agreement supersedes all previously agreed to electronic and written terms of service, including, without limitation, any terms included with the packaging of your device. It also supersedes any written terms provided to retail customers with retail distribution, including, without limitation, any written terms in the packaging of your device. If you want to withdraw your consent to receive notices electronically, you must discontinue your use of PANTEL services. If you continue to use our service, we will consider this your acceptance of any changes.
17. EXPORT CONTROLS.
You agree to comply fully with all relevant export laws and regulations of the United States, including but not limited to the U.S. Export Administration Regulations, administered by the Department of Commerce, Bureau of Industry and Security. You also expressly agree that you shall not export, directly or indirectly, re-export, divert, or transfer any portion of our service or any direct product to any destination, company, or person restricted or prohibited by U.S. export controls.
18. COPYRIGHT AND TRADEMARK; COPYRIGHT INFRINGEMENT; DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE.
18.1 Our website content, our materials, services, logs, service marks and trademarks are protected by trademark, copyright, or other intellectual property laws, and international treaty provisions. Infringement by you may result in civil or criminal prosecution. 18.2 Third parties may make materials available using our service. These third parties are not within our control. We do not review the content posted on our service to see if it includes illegal or impermissible content, nor are we under any obligation to conduct any review. However, we respect the copyright interests of others. It is our policy not to permit materials we know infringes another party's copyright to remain on our service. If you believe any materials on our service infringes a copyright, you should give us written notice. Click here to see what information must be included in your notice and where your notice should be sent. Your notice should at a minimum contain the following information: (i) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (ii) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted; (v) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. All DMCA notices should be sent to our designated agent as follows: PANTEL Legal Department, Attn: DMCA Notices, 8043 NW 67th St., Miami, FL 33166.
Governing Law. The Agreement and the relationship between USER and PANTEL shall be governed by the laws of the State of STATE of Florida without regard to its conflict of law provisions. To the extent court action is initiated to enforce an arbitration award or for any other reason consistent with Section 28.1, USER and PANTEL agree to submit to the personal and exclusive jurisdiction of the courts within the state of STATE of Florida, to the extent possible in Miami-Dade, and waive any objection as to venue or inconvenient forum. The failure of PANTEL to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect. USER agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred. ENTIRE
The Terms and Conditions of this
Agreement, along with the rates posted to the website currently
constitute the entire agreement with regard to this sale and
expressly supersede and replace any prior or contemporaneous
agreements, written or oral, relating to the Services. This
agreement shall be binding upon the heirs, successors, and
assigns of PANTEL and USER.